Tuesday, August 20, 2013

An almost, re a hotel reservation electronic glitch, wasn't what I thought…

My credit card company had already marked the charge converted into in Euros—the pending charge ID was from the Mercure hotels, and I was reassured that I had a good price directly from hotel chain which assured their liability honor it.
I still wanted some kind of e-mail with a confirmation of my rate quote, and I requested that I be connected to a supervisor. 

Reservation call centers have a chain of command, and if there's a problem, a customer has right to go up the chain of command to resolve any problem.  All reservations call centers have computer systems that will note who I called and when, and I knew that the clerk had no option but to connect me.  It took a while but my request was honored, and I was told that I could expect an e-mail directly from the Mercure Basin Hotel in Le Havre so confirming it.  The e-mail I needed came directly from the hotel in Le Havre and was in my e-mail box within 2 hours.  And 24 hours later, I received the original confirmation booking from the reservations call center in the Philippines.

After all of this, I was exhausted, but I wanted to finish up with the last of my necessary hotel reservations—this one for an overnight in Southampton on Oct. 7.
I wanted a hotel within a comfortable walking distance to the Queen Mary cruise departure port and I wanted some amenities, but I was willing to book a 2 star rated hotel, as I knew that in the UK 2 star ratings offered some amenities and also a good price—I used my method of researching online with my search engine query, this time, hotels in Southampton, England.  I came up with a number of independent hotel booking sites, and I chose 2 of the best known sites (all had the same results and prices as I expected) when I entered my  arrival and departure information.

See my next post for a wind up of the hotel reservations, and my train reservations without a glitch.
*Check out my Authors Guild maintained website to find out all about my me, read another one of my blogs, find links to my other blogs, and the books that I have written, also a way to contact me with your comments.
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**I am a multitask writer, as I am also in the process of writing my latest fiction novel, Book II, PARIS WARP Jousting Devils And Dragons but this is a trilogy which explores the supernatural as it exists in tandem with the world as we know it.The trilogy starts with Book I, The Haunting And Paradise Taxi/print ISBN 9780615685434 print also available as E-book Nook Smashwords Edition ISBN 9780989053600 BarnesandNoble http://www.barnesandnoble.com/w/the-haunting-and-paradise-taxi-cynthia-lynn/1114061302?ean=2940044602069

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